How POTM Contributed to Me Winning the Manager of the Quarter Award ✨
Where Southern Charm Meets Modern Etiquette.
When I joined River Street Inn in March 2025, I made a quiet commitment: let service speak for me. That commitment became my framework: Power of the Mention™ (POTM)—designing guest moments so intentional that people mention your name in reviews.
POTM in Action at the Front Desk
Every greeting, every elevated check-in, and every thoughtful local suggestion is crafted to make guests feel seen, safe, and special. When a guest includes “Cassandra” in a review, it means the experience stood out.
Metrics Snapshot (POTM → Recognition)
Source: “Cassandra Arnold Praise Tracker” (TripAdvisor name-mentions since Mar 24, 2025). Updated 2025-09-03.
| Indicator | Current Value | Notes |
|---|---|---|
| Total guest reviews naming “Cassandra” | 1 | Count of reviews with my name |
| % of service-highlight reviews that name me | 100% | Mentions ÷ counted reviews |
| Avg. rating uplift when I’m named | +0.00 | More data will refine this |
| Repeat/Referral cues in mentions | Repeat 100% • Referral 0% | “We’ll be back” / “Ask for Cassandra” |
| Last updated | 2025-09-03 | Auto-updates as data grows |
These aren’t vanity numbers; they reflect reputation, trust, and loyalty in motion. Leadership doesn’t just see a spreadsheet—they see guest voices confirming consistent, high-touch service. That’s how POTM helped secure my Manager of the Quarter win.
Why POTM Matters
- Proof of Excellence: Mentions translate intangible service into tangible evidence.
- Career Fuel: Name-mentions support promotions, awards, and raises.
- Brand Equity: Mentions strengthen both personal and property reputation.
A Note to My Refined Rebels 🫶🏾
To every guest who took the time to write my name—thank you. To my teammates planting seeds of hospitality with me—this is our win, too. My encouragement: chase mentions, not medals. The medals will follow. 💫