Cultural Etiquette

When Food Becomes a Cultural Bridge

During a recent break at work, I found myself enjoying a familiar comfort — a fluffy, sugar-dusted beignet. But the moment turned into something more memorable when a colleague from Kenya smiled and said, “Ah, in my country we call these mandazi.”

That small exchange reminded me of something powerful: every plate carries a passport.

Food as a Cultural Introduction

Working with people from other countries means we’re constantly invited into new worlds. Sometimes it’s through language, sometimes through traditions, and often through food. A dish as simple as fried dough can tell a story — of migration, trade, and family memories. For me, learning the word mandazi was more than vocabulary. It was a glimpse into East African hospitality, where these lightly sweet, coconut-tinged treats are shared with tea and community.

The Etiquette of Curiosity

When we encounter these cultural exchanges, etiquette calls us to respond with openness. Instead of dismissing or comparing, we honor the experience by:

• Asking questions: “How is it usually served in Kenya?”
• Sharing connections: “That reminds me of how my grandmother served…”
• Valuing the difference: Recognizing that both “beignet” and “mandazi” have their place in the global kitchen.

Why This Matters in Hospitality

As someone rooted in service, I see how these moments strengthen our ability to connect with guests, colleagues, and even strangers. A willingness to learn — whether it’s the right greeting in another language or the name of a beloved dish — shows empathy and respect. It turns transactions into relationships and workplaces into communities.

A Sweet Reminder

That day, a beignet wasn’t just a pastry. It was a reminder that etiquette isn’t only about rules — it’s about relationships. The best manners make space for someone else’s story at the table. And sometimes, that story comes dusted with powdered sugar… or flavored with cardamom.

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