Award-Winning Hospitality: How I Earned Manager of the Second Quarter 💛✨
Savannah isn’t just my city — it’s my stage for delivering the kind of guest experiences that turn a simple stay into a lasting memory. This August, I was honored to be named Manager of the Second Quarter at the historic River Street Inn. This recognition celebrates not just leadership, but a commitment to people-first hospitality.
From my earliest days at the front desk, my service philosophy has been anchored by my H.E.A.R.T. model:
* Hospitality
*Empathy
*Attentiveness
*Respect
*Trustworthiness
These values don’t just live on paper—they live in every handshake, every warm greeting, and every solution we create for our guests.
The Journey to This Win
The last quarter brought moments that tested my creativity and leadership—welcoming first-time guests to Savannah, creating VIP moments for return visitors, and resolving service challenges with grace.
At the award luncheon, the recognition slide listed words like:
* “Quickly becoming the face of the hotel.”
* “Kind. Caring. Passionate.”
* “Goes above and beyond to resolve guest concerns.”
Hearing those words read aloud was a powerful reminder that consistency in service always makes an impact.
Why This Matters for My Brand
For The Etiquette Evangelist, this award is a brand milestone. It confirms that luxury guest service—done with authenticity and modern etiquette—creates real-world results.
It gives me:
* Credibility – Industry recognition strengthens my voice as a hospitality trainer and consultant.
* Visibility – More opportunities to share my work with guests, peers, and partners.
* Momentum – A launchpad for my newest products and services.
What’s Next
I’m using this moment to:
* Launch my Whispers of Wisdom™ Phrasebook for hospitality pros and guests.
* Offer VIP guest service training to hospitality teams.
* Share more local stories and etiquette insights through Sandy Sees Savannah.
A Note of Gratitude
To my River Street Inn colleagues — thank you for being part of this journey. To our guests — thank you for trusting me with your Savannah moments. And to my Refined Rebels — thank you for believing in this mission.
This isn’t the end. It’s the beginning of a bigger, bolder chapter for hospitality in Savannah. 🤎
📧 Contact: Cassandra@MannersManifest.com
🛍 Shop: Refined Rebel Collection
📲 Instagram: @TheEtiquetteEvangelist